Return Policy
All Sales Are Final
At Art En Me, our collections are designed to be truly exclusive, with new drops available for only 24 hours. These drops happen once a month or, on special occasions, twice a month. As a result, all purchases made during these limited-time drops are considered final sale. We do not accept returns, exchanges, or refunds for any reason, except as outlined below. This policy helps us maintain the unique value and limited nature of each release, ensuring that every piece remains a rare find for those who purchase it.
No Returns or Exchanges
Due to the exclusive nature of our products, we cannot accept returns or exchanges. Each item is crafted with care, and we are committed to ensuring you receive a quality product. However, we strongly encourage all customers to carefully review the product descriptions, sizing guides, and any details provided before making a purchase. Double-checking your order details helps ensure that you receive the right fit and style.
Order Refunds
Refunds are only issued under one specific condition: in the event of a natural catastrophe that prevents us from fulfilling your order. This might include extreme weather events, natural disasters, or other large-scale disruptions beyond our control that impact our ability to produce or ship your items. In such rare cases, we will reach out to you directly to provide updates and process any necessary refunds.
Damaged or Defective Items
While we do not accept returns, we want to ensure that you receive a product that meets our quality standards. If you believe your order is damaged or defective upon arrival, please contact us within 7 days of receiving your package. Send us your order number and clear photos of the damage. Our team will review the issue, and if it is determined that the damage occurred during the production process, we may offer a replacement or store credit.
Lost or Stolen Packages
Art En Me is not responsible for lost or stolen packages after they have been handed over to the courier. We provide tracking information for every order, so you can monitor the progress of your shipment. If you experience any issues with delivery, please contact the courier directly. We recommend using a secure delivery location to ensure the safe arrival of your package.
Contact Us
If you have any questions or concerns about our policy or your order, please don't hesitate to reach out to our customer service team at [your contact email/phone number]. We are always here to assist you and ensure that your experience with Art En Me is a positive one.
Thank you for being a part of the Art En Me community and for understanding our commitment to providing exclusive, high-quality products.
Shipping Policy
Processing Time
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All orders are processed within 2-5 business days after the 24-hour drop period ends. During peak times or special releases, processing may take slightly longer, but we will notify you of any delays.
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Once your order has been processed, you will receive an email with tracking information so you can monitor the progress of your shipment.
Shipping Rates & Delivery Time
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Domestic Shipping (Netherlands): We offer a flat-rate shipping fee for all orders within the Netherlands. Delivery typically takes 3weeks after the order has been processed.
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International Shipping: For orders outside of the Netherlands, shipping rates are calculated at checkout based on your location. Delivery times vary depending on the destination, but it usually takes 7-14 business days after the order is processed.
Shipping Method
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All orders are shipped via a trusted courier service, ensuring that your items arrive safely and on time. A tracking number will be provided with each order, so you can keep an eye on your package every step of the way.
Customs, Duties, and Taxes
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For international orders, any customs or import duties, fees, or taxes are the responsibility of the customer. These charges vary depending on the destination country’s regulations.
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Art En Me is not responsible for any delays caused by customs processing. We advise checking with your local customs office for potential charges before placing your order.
Unsuccessful Delivery Attempts
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It is the responsibility of the customer to ensure that the shipping address is correct and complete. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the additional shipping costs to resend the package.
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If a package cannot be delivered after multiple attempts, it will be returned to us, and we will contact you for further instructions.
Lost or Stolen Packages
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Art En Me is not liable for any lost or stolen packages once they have been handed over to the courier and a tracking number has been provided. Please ensure that your delivery address is secure and accessible for the courier.
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If your package goes missing after it has been marked as delivered, we recommend contacting the courier directly to initiate an investigation. We are happy to assist in providing tracking information or support during this process.
Shipping During Drops
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Please note that due to the limited nature of our drops, orders are shipped after the drop period ends and processing is completed. Your patience is appreciated as we work to ensure that every order is handled with care and accuracy.
Contact Us
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If you have any questions regarding your shipment or need assistance with tracking your order, please reach out to us at [your contact email/phone number]. We are here to help make your Art En Me experience smooth and enjoyable.
Thank you for your support and for being a part of the Art En Me journey!
Payment Policy
At Art En Me, we are committed to protecting our customers and ensuring secure and trustworthy transactions. To prevent fraudulent activities and ensure the safety of all purchases, we have established the following policy:
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Payment Monitoring
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All transactions are monitored for suspicious activity to ensure compliance with security standards.
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Payments flagged as suspicious by our system or payment processor will be temporarily held for review.
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Identity Verification
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If a payment is flagged, we may request additional verification, such as proof of identity or billing information, to confirm the legitimacy of the transaction.
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Failure to provide the requested information may result in order cancellation and a refund to the original payment method.
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Fraudulent Transactions
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Orders determined to be fraudulent will be canceled immediately. Any associated accounts may be suspended or blocked to prevent future misuse.
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Art En Me reserves the right to refuse service to individuals suspected of engaging in fraudulent activities.
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Chargebacks and Disputes
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If we identify a chargeback or payment dispute as fraudulent, we will take appropriate action, including reporting the incident to the relevant authorities.
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Customers are encouraged to contact us directly to resolve any issues before initiating a chargeback.
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Secure Payment Processing
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All payments are processed through secure, encrypted systems. We do not store your financial information, ensuring maximum protection for every transaction.
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Contact Us
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For questions or concerns about your payment, please contact our support team at [your contact email/phone number]. We are here to assist and ensure a smooth shopping experience.
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Payment Policy
At Art En Me, we are committed to providing a seamless shopping experience for all customers. To maintain transparency and ensure compliance with security standards, here’s an overview of how we handle payments:
Accepted Payment Methods
We accept secure payments via major credit cards, debit cards, and other trusted payment providers. All transactions are processed through secure, encrypted platforms to protect your information.
All Sales Are Final
Our products are designed to be exclusive, available for only 24 hours during monthly drops. Due to this unique nature, all purchases are final sale and cannot be returned or exchanged.
Refunds
Refunds are only issued in exceptional circumstances, such as a natural catastrophe that prevents us from fulfilling your order. In such rare cases, we will notify you promptly and process a refund to your original payment method.
Payment Security and Fraud Prevention
To protect against fraudulent transactions:
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All payments are monitored for suspicious activity.
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If flagged, additional verification may be required to confirm the legitimacy of the purchase.
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Orders identified as fraudulent will be canceled, and accounts involved in fraudulent activity may be restricted.
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Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with your order details and photos of the issue. We’ll review the case and may provide a replacement or store credit as appropriate.
Chargebacks and Disputes
We encourage customers to contact us directly to resolve any payment or order issues before initiating a chargeback or dispute. Our team is here to assist and ensure a satisfactory resolution.
Lost or Stolen Packages
Art En Me is not responsible for lost or stolen packages once handed to the courier. However, we provide tracking information to help you monitor your delivery. Please contact the courier for any delivery concerns.
Contact Us
If you have questions or concerns about your payment or order, don’t hesitate to reach out to us