We at ARTENMESTUDIO strive to process and ship orders promptly within 3 weeks of placement.(due to custom order)
Once your order has been dispatched, you will receive an email notification containing tracking information. This email will include detailed tracking details, allowing you to monitor the progress of your package through our delivery partner's website.
Shipping Information
We always aim to deliver your parcel using the best carrier and service for your country. You can find comprehensive information about shipping times and rates by country on our Shipping Page.
Return and Refund Policy
All sales are final.
Return Conditions
All returned items must be unworn and in pristine condition, with all tags still attached.
Sale items are not eligible for refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.
Shipping costs are non-refundable.
How to Make a Return
Within 14 days of receiving your order, send an email to support@artenmestudio.com indicating that you wish to exchange or return one or more products.
Our team will provide you with return instructions promptly.
Follow the provided instructions to complete the return process.
Payment Methods
We offer a variety of secure payment options to make your shopping experience seamless:
Credit or Debit Cards: We accept Visa, Mastercard, and American Express.
Local Payment Methods: Depending on your location, you may use options such as iDEAL, BanContact, or Sofort.
PayPal: A secure and convenient payment method for online purchases.
Klarna: Buy now, pay later options are available based on your location.
Mobile Payment Services: Apple Pay, Shop Pay, and Google Pay are available in certain regions.
Gift Cards or Store Credit: Use ARTENMESTUDIO-issued gift cards or store credit for your purchases.
Please note that payment method availability may vary by location and product. If you need assistance or have questions about payment, feel free to reach out to our customer support team.